Customers

Search and Filter Customers

The new Segments feature has been accompanied by a total redesign of our customer search engine. While some of the changes are merely aesthetic, the search now permits deeper search queries and more useful deta...

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Find and Edit Customer Information

Finding Customer Information Please note: This article is intended for event organizers to assist their customers. If you have purchased tickets from Impact Tickets and want to know how to edit your own inform...

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Order Details & Sale Details FAQ

Order Details is the resource for every ticket purchase associated with your account. There is a unique page for each purchase, and it includes everything from receipt details to custom question responses. From...

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Create Customer Segments

Customer Segments are groups of customers, organized by common parameters you can establish. The creation of these segments has been included with an overall redesign of the Customers section in the Admin. The ...

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Sale Details

About Sale Details Each Sale Details page displays a comprehensive overview of pertinent information regarding the transaction.‚Äč The following information is displayed in the left column: Sale ID. The ...

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Canceling an Order

Canceling Tickets and Orders Please note: This article is intended for event organizers who use their own merchant account to process sales. If you are interested in processing sales with your own merchant ac...

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Processing Refunds

An important note about refunds: A refund cannot be processed against a credit card payment until the funds have settled. This process may take up to three (3) business days after payment is made, depending o...

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