Box Office

Box Office Overview

Impact Tickets' point of sale and box office software was built for you to quickly and securely process ticket sales over the phone, in person, via email or through mail order. The Box Office has a dedicated se...

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Navigating Box Office

The Box Office is separated into four main sections: Events, Cart, Settings and Tools. Events Located in the central section of the Box Office, you can view a list of all of your upcoming events and select ...

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Filters and Views

In addition to being able to search for venues and upcoming events in the search bar, events can also be displayed in different views using various filters and views. By default, the Events section displays you...

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Processing Ticket Sales

This is a quick guide to help you process basic ticket sales in Box Office. ​ 1. Select the Event from the Events section. ​2. Select quantity of tickets for each price level by clicking the numbered boxes be...

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Processing Orders for Reserved Seating

This is a guide to processing reserved seating orders in Box Office. The steps are almost identical to processing basic orders, but there are a few crucial differences explained below. Reserved Seating Venu...

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Receipt/Confirmation Page

After completing an order, you will be presented with a Receipt Page. Confirmation ID. The Confirmation ID is a unique sequence of letters and numbers that are unique to a specific order. If a customer has q...

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Reporting, Sales Details

VIEW RECENT SALES OR AN END OF DAY REPORT FROM WITHIN CROWD. Click the Reporting and Settings button in the Settings Section of Crowd. Select a Report: Last 20 Sales, Last 20 Sales by Me, Last Sale by Me o...

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