Payment FAQ

When Do I get Paid for My Ticket Sales?

When do I get paid for my ticket sales? Payment for your ticket sales depends on your payment processing setup. At Impact Tickets, we offer a few options for receiving payment: Payment by check. This ...

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When Do I Receive My ACH Deposits?

When do I receive my ACH deposits? Impact Tickets only make payment via ACH. In many cases these payments are received in your bank account 3 to 5 days after being received by Impact Tickets. Please conta...

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My Event Report Doesn't Match My Payment

My event report doesn't match my payment This situation can happen for a number of reasons. Most commonly, we have found that users do not take into account their cash sales through box office or debits ...

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Why Can't I Use a Debit Card to Set up ACH Payment?

Why can't I use a debit card to set up ACH payment? Impact Tickets only make payments for tickets sold on the site via ACH (bank wire). This policy allows you to receive your funds in a minimum amount of ti...

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When Do I Receive My Check?

When Do I Receive My Check? Impact Tickets does not support payment settlements by check.

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Where Can I Find Payment Information

Where can I find payment information? Payment information, including all settlements and reconciliations, is located in the Reports section.

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Why am I Unable to Process a Refund?

Why am I unable to process a refund? Please contact your Account Manager at Impact Tickets to begin the process.for issuing refunds.

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